Our policy lasts 30 days from the time you receive the product. If 30 days have gone by since you have received your purchase, we may not be able to offer you a refund or exchange.
All orders can be cancelled within 6 hours.
If your order has been placed and you need to make a change or cancel an order, you must contact us within 6 hours.
Once the packaging and shipping process has started, the orders can no longer be cancelled or changed.
Customer satisfaction is our #1 priority.
Therefore, if you’d like a refund you can request a return by sending us an e-mail.
But the request can be fulfilled if the reasons are as listed:
- Product was damaged during the shipment.
- Wrong item received.
- Product received too late (more than 45 business days).
You can request refund, or a reshipment (without any additional costs), for these cases.
You can do it by sending us a message on Contact Us Page.
If you are approved for a refund, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Refund is ineligible if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home for delivery, not picking up the packages as requested)
Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not cleared by your country customs, delayed by a natural disaster, showed "delivered" in the tracking system, shipped in your mailbox but was lost)
In cases which the products received were in good condition, and were as described, customers who want to return will be responsible for paying for their own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You should always use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To be Eligible for a Return:
- Your item must be unopened - in the original packaging.
- In the same condition that you received it.
- The item you purchased arrived Defective (Send us a photo as proof).
To complete your return, we require a receipt or proof of purchase. If you no longer have the receipt, please email us at firstname.lastname@example.org with your order # and we will be happy to assist you.
We only replace items if they are defective or damaged. Send us an email at email@example.com